Practice Model Transformations: Achieving excellence through accountability and innovation

8:00 a.m. - 8:10 a.m.
Welcome, Introductory Comments
Michael F. Powell, M.S., B.S.Pharm., FASHP, Moderator
Chair, Section of Pharmacy Practice Managers

8:10 a.m. - 8:25 a.m.
ASHP President's Address: Update on ASHP Initiatives
Stan Kent, M.S., B.S.Pharm., FASHP
President, ASHP

8:25 a.m. – 9:55 a.m.
Innovation is Your Prescription for Change
Edmund A. Tori, D.O.
Director of Presence
MedStar Institute for Innovation
Medical Director, Cardiovascular 0Step-Down Unit
MedStar Health/Union Memorial Hospital

ACPE Activity# 204-000-11-427-L04P
(1.5 hours of continuing pharmacy education credit)

Our healthcare system is increasingly protocol-driven, task-oriented, and highly regulated.  Concurrently, the financial state of many healthcare institutions is quite tenuous, leaving organizations and their associates to wonder about financial health and job security.  In such a climate, innovation is vital... yet it is often resisted. Learn how pharmacy leaders can identify and even create opportunities for innovation.

Learning Objectives:
After participating in this knowledge-based educational activity, participants should be able to

• Differentiate between change, continuous improvement, and innovation.
• Identify and counter personal and institutional barriers to innovation.
• Discover and create innovation opportunities within one's department and one's entire health system.
• Utilize easily-accessible tools to catalyze innovation - within oneself and one's organization.

9:55 a.m. - 10:15 a.m.
NETWORKING BREAK

10:15 a.m. - 11:45 a.m.
Innovative Roles for Technicians to Advance the Pharmacy Practice Model
Scott J. Knoer, Pharm.D., M.S.
Chief Pharmacy Officer
Cleveland Clinic
Cleveland, Ohio

Michael Nnadi, Pharm.D., M.H.S.
Vice President of Pharmacy Services
Novant Health
Winston-Salem, North Carolina

John Pastor, III, Pharm.D.
Director of Pharmacy
University of Minnesota Medical Center, Fairview
University of Minnesota Amplatz Children's Hospital
Minneapolis, Minnesota

ACPE Activity# 204-000-11-428-L04P
(1.5 hours of continuing pharmacy education credit)

Advancing the role of pharmacy technicians is critical to moving forward with a practice model that is responsive to health care reform and the health care system of the future. Today, over half of the health-system pharmacy workforce consists of technicians and other support staff. Pharmacy leaders realize that a safe and sustainable supportive work force is key to building successful pharmacy operations and future practice models. Several innovative initiatives will be presented including how expanded technician roles were implemented, the impact on departmental culture, and outcomes. A panel discussion on the advantages and lessons learned on expanding the role of pharmacy technicians will be discussed.

Learning Objectives:
After participating in this knowledge-based educational activity, participants should be able to

• Discuss the advantages of expanding the role of pharmacy technicians in the health system setting.
• Analyze your new practice model for innovative roles for pharmacy technicians.
• Describe several innovative roles for technicians in your pharmacy department.

1:00 p.m. - 2:00 p.m.
Health Care Reform for Health-System Pharmacy: Recommendations and Analysis
Kevin Colgan, M.A., B.S.Pharm., FASHP
Corporate Director of Pharmacy
Rush University Medical Center
Chicago, Illinois

ACPE Activity #204-000-11-429-L04P

Despite brisk discussion of health care entitlements and tax policy in the US Congress, hospitals are busy planning for changes that are occurring as a result of the Affordable Care Act. The dust is settling and the focal points are health care delivery structure, cost of care, and quality measurement. There is planning for accountable care organizations, value-based purchasing, improvements in transitions of care, and reduction of hospital readmissions. Understanding the complex drivers for each of these areas and how they affect your organization's financial outcomes will be increasingly important as you lead your pharmacy organizations. Learn what has changed as implementation deadlines loom closer and hear what actions the pharmacy department can take.

Learning Objectives:
After participating in this knowledge-based educational activity, participants should be able to

• Describe the components of health care reform and their impact on health systems.
• Identify strategies that pharmacy leaders can employ to positively influence their institution's ability to thrive within the new health care environment.
• List new strategies and tools that will be needed in order to lead health system pharmacy into the next decade.
• Describe what is on the "must-do" list for pharmacy leaders.

2:00 p.m. – 3:00 p.m.
Leading the Pharmacy Enterprise
Kathleen Pawlicki, M.S., B.S.Pharm., FASHP
Administrative Director of Professional Services and Director of Pharmaceutical Services
William Beaumont Hospital
Royal Oak, Michigan

ACPE Activity #204-000-11-430-L04P
(1.0 hour of continuing pharmacy education credit)

Throughout the conference, the focus has been on moving your department forward with a practice model that is responsive to healthcare reform and the health care system of the future. Pharmacy leadership demands a full enterprise approach in order for the organization to be successful and for pharmacy services to expand and thrive. Integrating topics covered throughout the Conference, learn how to manage the forward momentum in your health system and to involve key personnel to serve as allies in the movement to make practice changes. Megatrends in health care that are pushing pharmacy leaders and forcing expanded responsibilities will also be addressed.

Learning Objectives:
After participating in this knowledge-based educational activity, participants should be able to

• Discuss the allies in your health system that will help you to move forward with your new practice model.
• Describe health care mega trends that are forcing pharmacy leadership actions.

Pharmacy leaders face challenges daily that require good understanding of change management. The application of change management principles to engage staff in evolving pharmacy practice models is key to a successful transition. In this workshop, you will learn ways to build a plan, re-energize staff, measure outcomes, and methods of fostering change at the pharmacy department level.

Learning Objectives:
After participating in this application-based educational activity, participants should be able to

• Describe basic principles of change management, and how they can be applied to health-system pharmacy practice.
• Analyze various ways to utilize change management principles in departmental transitions, including pharmacy practice models.
• Compare different approaches to change management for various scenarios in developing innovative pharmacy services.

What is the “business” of effectively leading a great pharmacy residency program? In this workshop, you will learn how to develop a business justification for residency programs, how to recruit and hire the best people for success of your residency, how to strengthen your pharmacy services with residents, and the importance of involving new pharmacy practice models in your residency training.

Learning Objectives:
After participating in this application-based educational activity, participants should be able to

• Analyze various ways to manage the business of providing great pharmacy residency programs at your health system.
• Describe business approaches to justifying pharmacy residency programs.
• Apply new ideas relating to evolving pharmacy practice models in your residency programs.

Value-based purchasing (VBP) and readmissions link financial incentives to improved quality of health care. Pay for performance is viewed as a tool to promote more efficient use of healthcare resources while improving patient outcomes. Hospital readmissions will be an important area for improvement and a significant opportunity for pharmacy leaders to demonstrate value. Participants in this workshop will review health system data to identify financial opportunities and new resources required to successfully improve hospital performance and leverage pharmacy services.

Learning Objectives:
After participating in this application-based educational activity, participants should be able to

• Identify the practice and financial opportunities that exist in your health system.
• Determine the areas of focus that would have the largest financial implications for your health system.
• Analyze available information and develop a list of resources required to impact VBP and hospital readmissions.

Clinical dashboards – what are they and how can they be utilized to integrate the goals of the institution and the pharmacy department? In this workshop, you will learn about various ways to document and demonstrate your department's success, achieve buy-in from senior management, steer decisions to meet patients' needs and corporate demands, and determine what has meaning and value to your staff.

Learning Objectives:
After participating in this application-based educational activity, participants should be able to

• Analyze and describe effective clinical dashboards for measuring and demonstrating the success of pharmacy departments' clinical initiatives.
• Compare various approaches to developing clinical dashboards.
• Apply different styles to your clinical dashboards to effectively demonstrate patient and hospital outcomes.

Is your pharmacy department leading the management of your medication-use processes – or is it being led by information technology (IT)? In this workshop, the development of a pharmacy strategic plan inclusive of organizational goals to manage the medication-use process will be reviewed. Additionally, the workshop will include integrating IT demands for staff accountabilities, incorporating new technologies into workflow, health care reform as it affects IT and more.

Learning Objectives:
After participating in this application-based educational activity, participants should be able to

• Discuss the importance of the pharmacy department's role in leading the involvement of information technology in the institution's medication-use processes.
• Apply new ideas and ways to work closely with the IT department to assure the pharmacy department's direct involvement in the medication-use process.
• Analyze lessons learned from various scenarios of IT's involvement in medication-use processes.