General Sessions

Monday, October 19, 2009

8:00 AM – 8:05 AM
Welcome and Opening Remarks
Kathleen S. Pawlicki, M.S., R.Ph., FASHP
Chair, Section of Pharmacy Practice Managers

8:05 AM – 8:10 AM
ASHP President’s Address: Update on ASHP Initiatives
Lynnae M. Mahaney, M.B.A., R.Ph., FASHP
President, ASHP

8:10 AM – 9:40 AM
Centered Leadership:
Turning Conflict and Stress into Success and Vitality
Program # 204-000-09-411-L04P
(1.5 hours continuing pharmacy education credit)

Thomas Crum
President, Aiki Works, Inc.
Aspen, Colorado

Leading the pharmacy team in health care systems can be both rewarding and challenging. Thomas Crum will present principles that will help you transform stress into vitality and conflict into opportunity. An author and educator in the fields of conflict resolution, peak performance, and stress management, Mr. Crum will present principles that will enhance your ability to achieve peak performance and become more focused and creative under pressure.

Learning Objectives:

At the conclusion of this knowledge-based educational activity, participants should be able to:

• Describe a technique for transforming stress when you are presented with a conflict with a health care professional into an opportunity for success.
• Describe a technique for turning an adversary into a partner.
• Describe a technique for creating a viable action plan for effective communications with others in your health care system.

9:40 AM – 10:00 AM
Break and Networking Opportunity

10:00 AM – 11:00 AM
Our Best Defense is a Good Offense: Protecting and Strengthening Core Pharmacy Services in a Struggling Economy
Program # 204-000-09-412-L04P
(1 hour continuing pharmacy education credit)

Billy W. Woodward, B.S., R.Ph.
Executive Director
Renaissance Innovative Pharmacy Services
Temple, Texas

Today’s struggling economy presents numerous challenges to health-system pharmacy leaders that may threaten core operational and clinical services necessary for patient care. Mr. Woodward will describe these real threats and propose a comprehensive leadership plan and proven strategies for best positioning pharmacy to protect and strengthen core services today and for the future.

Learning Objectives:

At the conclusion of this knowledge-based educational activity, participants should be able to:

• Explain the greatest threats to core pharmacy services in difficult economic times, giving commonly encountered examples.
• Describe the two proven strategies for building an effective pharmacy “offense” that works in every economic environment.
• Cite and describe the seven accountabilities that must be included in a successful offensive game plan for pharmacy.
• Explain the pharmacy “culture of leadership” and the critical differences from a more traditional approach to leadership accountability.

 

11:00 AM – 12:00 noon
Proving Return on Investment Achieved through Implementation of Clinical Services
Program # 204-000-09-421-L04P
(1 hour continuing pharmacy education credit)

Michael D. Sanborn, M.S., R.Ph., FASHP
Corporate Vice President
Baylor Health Care System
Dallas, Texas

Pharmacy services have been demonstrated to significantly improve medication use and patient outcomes. Mr. Sanborn will review literature related to pharmacist return on investment and will provide examples of pharmacy service justification and calculated financial returns. It is incumbent upon pharmacy leaders to continue to communicate the value that is delivered by the pharmacy enterprise.

Learning Objectives:

At the conclusion of this knowledge-based educational activity, participants should be able to:

• Describe at least three areas in which published evidence demonstrates pharmacist value.
• List methods for continuously demonstrating the pharmacy department’s value to others within the organization.
• Develop a justification for a new pharmacy service.

 

Tuesday, October 20, 2009

1:00 PM – 3:00 PM
Web 2.0 and Pharmacy: Maximizing Collaborative Networks
Program # 204-000-09-419-L04P
(2 hours continuing pharmacy education credit)

Bill G. Felkey, B.A., M.S.
Professor Emeritus Healthcare Informatics
Harrison School of Pharmacy
Auburn University
Auburn, Alabama

Are you an Internet-savvy pharmacist? Do you routinely use Web 2.0 applications such as Facebook^©, blogs, Twitter^©, wikis, and ASHP Connect? Learn about Web 2.0 applications that others, including your patients, have been effectively using to connect and interact. Learn about personal networking, professional networks, and communication with pharmacy students and residents. The advantages of various applications and how to get started will be addressed.

Learning Objectives:

At the conclusion of this knowledge-based educational activity, participants should be able to:

• List Web 2.0 applications that are used by health care professionals and patients.
• Compare and contrast the types of information that is disseminated via current applications for popular Web 2.0 applications.
• Describe potential uses for popular Web 2.0 applications.

3:00 PM – 3:20 PM
Break and Networking Opportunity

3:20 PM – 4:20 PM
Effectively Leading the New Generation of Pharmacists
Program # 204-000-09-420-L04P
(1 hour continuing pharmacy education credit)

Sharon Murphy Enright, R.Ph., M.B.A.
President, Envision Change, LLC
Richmond, Virginia

Today’s workforce is an increasingly intricate tapestry of people from diverse backgrounds, ethnicities, age groups, and regions. Diversity is just one aspect of a dynamic health care environment that is often complicated and complex and sometimes chaotic. This presentation will examine key trends and patterns in the emerging workforce in the context of challenges our organizations face, provide insights into critical influence factors, and explore strategies and tactics for developing leadership “bench strength.”

Learning Objectives:

At the conclusion of this knowledge-based educational activity, participants should be able to:

• Define and describe domains of leadership in simple, complicated, complex, and chaotic environments and the implications for managing and leading a diverse, knowledge-based workforce.
• Understand variations in work attitudes and behaviors and their impact on performance and motivation, including expectations, relationships, personal development, and purpose.
• Evaluate key strategies for recruiting, building, and sustaining an effective pharmacy workforce.

4:20 PM – 4:30 PM
Closing Remarks
Kathleen S. Pawlicki, M.S., R.Ph., FASHP
Chair, Section of Pharmacy Practice Managers