Workshops (Please select one for each day)
Monday, October 19, 2009
1:30 PM – 5:00 PM
and repeated on
Tuesday, October 20, 2009
8:00 AM – 11:30 AM
WORKSHOP 1 | WORKSHOP 2 | WORKSHOP 3 | WORKSHOP 4 | WORKSHOP 5 | WORKSHOP 6
Workshop 1
Political Acumen for Pharmacy Leaders in Today’s Health Care Environment
Program # 204-000-09-413-L04P
(3.5 hours continuing pharmacy education credit)
Susan D. Bear, Pharm.D.
Director Clinical Pharmacy Services
Carolinas HealthCare System
Charlotte, North Carolina
Robert Carta, B.S. Pharm.
Assistant Vice President
Division of Pharmacy Services
Carolinas HealthCare System
Charlotte, North Carolina
Today’s pharmacy leaders must master the skill of “office politics.” More than ever before, building key relationships to promote your mission of providing the best possible patient care and optimum outcomes is a leadership skill that every pharmacy leader must possess. To meet the increasing demands on your department, including safety, quality, security, and control, in the face of potentially decreasing resources and changes in technology, developing key relationships and partnering with departments may be the key to your success. Explore proven methods of expanding your political presence and developing allies within your health care system.
Learning Objectives:
At the conclusion of this application-based educational activity, participants should be able to:
- Identify the political allies and strategies that can help you accomplish your department's mission and goals.
- Discuss methods to identify, build, and strengthen relationships with the key people in your health care organization.
- Illustrate these techniques through case study examples of collaborative health care initiatives.
Workshop 2
Data Management: Key Metrics for Pharmacy Dashboards
Program # 204-000-09-414-L04P
(3.5 hours continuing pharmacy education credit)
James A. Jorgenson, M.S., R.Ph.
Executive Director of Pharmacy
Clarian Health Partners
Indianapolis, Indiana
Philip E. Johnson, M.S., R.Ph., FASHP
Director of Pharmacy
H. Lee Moffitt Cancer Center
Tampa, Florida
Pharmacy is an evidence-based, data-driven profession. In the current economic environment, accurate data will be essential for making decisions and developing services and policies required for the emerging national health care model. This workshop will help you understand and apply metrics to more effectively support both business and clinical processes in your operation, a combination required for successful health care leaders of the future.
Learning Objectives:
At the conclusion of this application-based educational activity, participants should be able to:
- Explain how to measure performance and productivity in terms of clinical, financial, quality, and safety outcomes.
- Identify strategies for utilizing metrics to effectively work with consultants.
- List effective tools and resources to support the collection and application of required metrics.
- Describe effective strategies for comparing your organization against peers and competitors (benchmarking).
Workshop 3
The Ideal Medication System: From Distribution to Patient Administration
Program # 204-000-09-415-L04P
(3.5 hours continuing pharmacy education credit)
Steve Rough, M.S., R.Ph.
Director of Pharmacy
University of Wisconsin Hospitals and Clinics
Madison, Wisconsin
Rita Shane, Pharm.D., FASHP
Director of Pharmacy Services
Cedars-Sinai Medical Center
Los Angeles, California
Establishing an optimal pharmacy practice model and medication-use system to maximize value for patients and the organization is a challenge facing all pharmacy managers. Pharmacy leaders must ensure that services are safe and cost-effective and that the implementation of technology and patient care services achieve these goals. In this interactive session, participants will explore core principles for ensuring a safe, efficient, and optimal medication-use process. Pros and cons of alternative drug distribution systems, pharmacy automation strategies, and pharmacy staffing models to support the optimal role of the pharmacist will be explored. A conceptual model for a newly proposed pharmacist career path called Medication-Use Systems Specialist will be presented. This session will feature instructional presentations and a team-based workshop in which participants will develop an ideal design for the medication-use system of the future to support the role of the pharmacist in ensuring the best possible care of the patient.
Learning Objectives:
At the conclusion of this application-based educational activity, participants should be able to:
- Explain the core principles of an optimal medication-use system.
- Compare and contrast alternative drug distribution and pharmacy practice models, evaluating pros and cons of these approaches.
- Define roles of the pharmacist in supporting the ideal medication management model.
- Describe the need for a new medication-use system specialist position within the profession and strategies for engaging students and new practitioners in this role.
Workshop 4
Designing the Optimal Antimicrobial Stewardship Program for Your Institution: Advanced Topics in Quality Improvement
Program # 204-000-09-416-L04P
(3.5 hours continuing pharmacy education credit)
Elizabeth D. Hermsen, Pharm.D., M.B.A., BCPS-ID
Antimicrobial Stewardship Program Coordinator
Pharmacy Relations & Clinical Decision Support
Pharmaceutical & Nutrition Care Services
The Nebraska Medical Center
Omaha, Nebraska
Steve Lundquist, Pharm.D.
Clinical Director
Cardinal Health, Pharmacy Management
Marco Island, Florida
Inappropriate antimicrobial use leads to increased morbidity, mortality, and costs. Antimicrobial stewardship is a rational, systematic approach to the use of antimicrobial agents to achieve optimal outcomes for individual patients and the public health. In this workshop, faculty will lead you through the process of developing and implementing a new program and maintaining an existing program. Trending and benchmarking of antimicrobial utilization and costs will be discussed.
Learning Objectives:
At the conclusion of this application-based educational activity, participants should be able to:
- Identify potential best practices and barriers for initiation of an antimicrobial stewardship program.
- Develop a plan for implementation of an antimicrobial stewardship program.
- Describe methods for monitoring the impact of an antimicrobial stewardship program.
Workshop 5
Budgeting, Forecasting, and Financial Management for Pharmacy Managers
Program # 204-000-09-417-L04P
(3.5 hours continuing pharmacy education credit)
Steven B. Cano , M.S., R.Ph.
Senior Director and Chief Pharmacy Officer
Cambridge Health Alliance
Somerville, Massachusetts
Patrick E. Parker, M.S., R.Ph.
Director of Pharmacy and I.V. Therapy
Lawrence Memorial Hospital
Lawrence, Kansas
Financial management is a fundamental competence for pharmacy managers. In turbulent economic times, health-system administrators increasingly look to pharmacy managers to provide cost certainty and, on occasion, revenue growth. The successful pharmacy manager is able to perform a broad array of financial management functions, including budget preparation and management, operating expense management, revenue cycle optimization, and cost-justification of services. It is important to demonstrate in financial terms the value that departments of pharmacy bring to health systems.
Learning Objectives:
At the conclusion of this application-based educational activity, participants should be able to:
- List major, overarching issues that are challenging the financial stability of the health care industry.
- Report the financial management competencies required of all pharmacy managers.
- Develop an effective model for forecasting future pharmaceutical expenditures.
- Describe the elements needed to successfully develop and manage an operating budget.
- Review the challenges associated with optimizing reimbursement in both inpatient and outpatient settings.
Workshop 6
Negotiation Skills for Pharmacy Leaders
Program # 204-000-09-418-L04P
(3.5 hours continuing pharmacy education credit)
Sharon Murphy Enright, R.Ph., M.B.A.
President
Envision Change, LLC
Richmond, Virginia
Sara J. White, M.S., R.Ph., FASHP
Pharmacy Leadership Coach
Mountain View, California
We all have to negotiate everyday on matters large and small. Negotiation skills are a cornerstone of social interaction and leadership success in our work life, our families, and our communities. Often, successful outcomes depend more on our negotiation and communication skills than on the “rightness” of our position. Pharmacy leaders’ negotiation skills, including the ability to persuade and influence others, are key to the ability to steer thought leadership in our organizations and to create value and growth opportunities for our health care enterprise. This workshop will address key strategies and tactics of the negotiation process, fostering collaborative relationships, and building a personal negotiation style.
Learning Objectives:
At the conclusion of this application-based educational activity, participants should be able to:
- Evaluate negotiation types and styles and their applicability in common life and work situations.
- Apply key principles of negotiation to familiar practice situations.
- Summarize critical factors in preparing for negotiation, understanding the needs of all parties, defusing conflict, managing relationships, and maintaining a collaborative environment.